marcpsych
05-13-2008, 02:55 PM
Computer Idiot Alert (waiting for the "fixed it" with "Computer" deleted)!
I am relatively inexperienced with Paltalk and have been using it on online on another computer while away. I finally installed the program on this computer.
I have two issues (questions). If anyone is able to offer any help or suggesitons, I would be very appreciative. Feel free to PM me if you like.
Trying to get Paltalk help through their online or phone support systems has been useless.
1. I am an Extreme member, but the standard verison is the one that downloaded, even though I was logged in when I downloaded it. Is there a link or some way to upgrade to the Extreme version once you are able to log into the standard version on a new computer?
2. Even more frustrating, I have not been able to log into Paltalk on the new computer after instllation. I have my username and password correct, but it keeps asking me for the answer to my secret question, which I forgot. It will not allow me to reset anything and won't let me proceed past this point. Is there a way to retrieve or reset the secret question and answer, or maybe even reset the password as a "backdoor" way to get past this?
Thanks a lot.
Marc
I am relatively inexperienced with Paltalk and have been using it on online on another computer while away. I finally installed the program on this computer.
I have two issues (questions). If anyone is able to offer any help or suggesitons, I would be very appreciative. Feel free to PM me if you like.
Trying to get Paltalk help through their online or phone support systems has been useless.
1. I am an Extreme member, but the standard verison is the one that downloaded, even though I was logged in when I downloaded it. Is there a link or some way to upgrade to the Extreme version once you are able to log into the standard version on a new computer?
2. Even more frustrating, I have not been able to log into Paltalk on the new computer after instllation. I have my username and password correct, but it keeps asking me for the answer to my secret question, which I forgot. It will not allow me to reset anything and won't let me proceed past this point. Is there a way to retrieve or reset the secret question and answer, or maybe even reset the password as a "backdoor" way to get past this?
Thanks a lot.
Marc