AOL Finally Lightened Up on the Hardball Tactics

[PapaBear]

<p>&nbsp; There was a law suit a little while back regarding the difficulty in canceling an AOL account. I can personally attest to the difficulty that was involved in doing this. I had to cancel my mother's account for her about 2 years ago (she said she couldn't do it). After being shifted from person to person for over an hour, I finally had to resort to saying (paraphrased) &quot;I want this account cancelled NOW you motherfuckers! I'm sick of this fucking bullshit and if you don't cancel it NOW, I'll fucking sue you!&quot; They quickly complied with my request.</p><p>&nbsp; Thanks to the millions of bucks they finally agreed to pay out, as a result of the people who actually did sue them, I had a much easier experience, when I cancelled my own AOL account last night. After being on hold for less than 10 minutes, a nice girl named Michelle was able to cancel my account. Her &quot;hard sell&quot; consisted of the line &quot;I'm sorry you've decided to cancel your account, however I respect your decision.&quot; Not only is it cancelled, but I still get to use my old AOL email accounts.</p><p>Justice prevails!</p>

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[El Mudo]

Oh boy oh boy....

What a NIGHTMARE it was to cancel AOL when I finally switched to Comcast....yeesh...I can completely relate to your story


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[Doctor Manhattan]

<font style="font-size: 9px" face="Verdana">quote: </font>Her &quot;hard sell&quot; consisted of the line &quot;<strong>I'm sorry you've decided to cancel your account, however I respect your decision</strong>.&quot; <font color="#996600" size="2">I wonder if that phrase is part of the settlement. Do they have to say they respect your decision?</font><br />

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[mendyweiss]

<p>I went through same bullshit.But what I did was call my credit card company that was billed every month, and reported fraud with respect to AOL billing tactic. Next month, it was off&nbsp; my credit card and was credited two months of past billing. THose fuckers.</p>

I say sweeping the pockets of the Dutchman was not Mob business!

[booster11373]

<p>Man!!</p><p>I had a hell of a time cancelling my parents account a few years, getting bounced around and put on hold. It might have been the hardest service to cancel I have ever done. I'm glad there getting destroyed by broadband</p>

People like to kill Germans

Germans like to kill People

[Death Metal Moe]

<p>I guess they must have been changing things because I cancelled last fall and had NO problems what so ever.&nbsp; The only thing they tried was asking if I wanted to keep my account active for one more month to get my mail sorted out, and if I didn't call them back again they would continue my service.&nbsp; I told the lady I wasn't interested and wanted my account cancelled right there, and she did it nicely.</p><p>If I got shuffled around from person to person like that I would have ended up flying to their offices and beating someone to death.</p>

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[PapaBear]

<p>The only thing they tried was asking if I wanted to keep my account active for one more month to get my mail sorted out</p><p>That's what I loved about my latest experience. Not only did they not try to get me to stay another month, I get to keep my email accounts. All I have to do is go to AOL.com to check my mail.</p><p>And yeah... I'm betting the &quot;I respect your decision&quot; thing is probably a line they are required to say. I must admit... it was nice having a female saying she respected my decision for once. (I have two ex-wives... 'nuf said)</p>

<center><img src="http://scripts.cgispy.com/image.cgi?u=PapaBear"></center><center>Citizens for Cigar Sid & Bitz... 2006!!!</center>

[Stankfoot]

<p>&nbsp;</p><p>I've had similar expereinces waiting on hold, having them try and convince me to continue for another month, etc. Then when I finally got it cancelled I noticed after a few months it reappeared on my credit card bill! When I called they were very apologetic and said they would credit my account, etc. but I wonder how often this happens and how many people catch it....</p><p>&nbsp;</p><p>&nbsp;</p>

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