Tenbatsuzen
11-10-2005, 03:32 PM
<p>With the Holiday shopping season coming up, I'll dedicate this
thread to the shopping misadventures people have as the weather outside
gets frightful<br />
</p><p>Now, a lot of people have told us Customer Service nightmares
about their local "box" stores, but I for once want to share a good
story.</p><p> </p><p>About 6 weeks ago, we lost the battery
charger for one of our company's cameras. It was about 40 bucks,
but I bought the replacement, turned in the receipt to corporate, we're
all good.</p><p>For the past week, though, the charger has been malfunctioning, and it appears to have conked out.</p><p>I had no receipt, I had no packaging, but I took it to store I bought it from, hoping for the best.</p><p>The
first thing I did was get a manager. This is where people go
crazy. Just like hitting "0" when you're presented with a
confusing phone menu, just coming in, being friendly, and asking for a
manager up front when you have a difficult problem helps kill about 80
percent of the stress in these situations. </p><p>Remember: The
people who get paid 7-10 bucks an hour couldn't give a shit. The
managers do. Don't get stressed and waste your time trying
to talk to a floor sales associate, because if you're friendly, honest,
and upfront, most retail managers will want to help you out.<br />
</p><p>The manager and I chitchat for a few minutes. I did play a
major pimphand and I identified my company AND the fact that I needed
the charger to power the camera for a charity function. This was
to sell my case. </p><p>They didn't have the charger in stock, but
they made a few phone calls to sister stores and by tomorrow, I will
have a new charger in-hand with a no-receipt exchange. </p><p> </p>
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thread to the shopping misadventures people have as the weather outside
gets frightful<br />
</p><p>Now, a lot of people have told us Customer Service nightmares
about their local "box" stores, but I for once want to share a good
story.</p><p> </p><p>About 6 weeks ago, we lost the battery
charger for one of our company's cameras. It was about 40 bucks,
but I bought the replacement, turned in the receipt to corporate, we're
all good.</p><p>For the past week, though, the charger has been malfunctioning, and it appears to have conked out.</p><p>I had no receipt, I had no packaging, but I took it to store I bought it from, hoping for the best.</p><p>The
first thing I did was get a manager. This is where people go
crazy. Just like hitting "0" when you're presented with a
confusing phone menu, just coming in, being friendly, and asking for a
manager up front when you have a difficult problem helps kill about 80
percent of the stress in these situations. </p><p>Remember: The
people who get paid 7-10 bucks an hour couldn't give a shit. The
managers do. Don't get stressed and waste your time trying
to talk to a floor sales associate, because if you're friendly, honest,
and upfront, most retail managers will want to help you out.<br />
</p><p>The manager and I chitchat for a few minutes. I did play a
major pimphand and I identified my company AND the fact that I needed
the charger to power the camera for a charity function. This was
to sell my case. </p><p>They didn't have the charger in stock, but
they made a few phone calls to sister stores and by tomorrow, I will
have a new charger in-hand with a no-receipt exchange. </p><p> </p>
<center><img src="http://img227.echo.cx/img227/2240/ollie11po.jpg"><br><a href="http://www.postwhores.net">Post whores. Now with 500% more Matty Hate.</a></center>