The Chairman
01-13-2003, 02:17 PM
You know those ads you hear all the time when listening to RnF for "Sears Cabinet Re-Facing?"
At the end they say:
"All work and materials provided by Bill Ray, a Sears authorized contractor. License number available upon request."
So I'm like wondering...Who is this Bill Ray? He must be a busy guy. If he does all the work himself, and he supplies all the materials, the guy either must work 24/7, the commercials don't get him any business, or he gets clones of himself from that Raelian cult...
So I called today.
First, they answered from a Call Center. They asked my zip code. Then this woman in a southern accent asks for my name, address, phone, life story. She says she's located in Alabama.
I say: before I give you my personal info, how is Bill Ray going to get all the way to my house in New York from Alabama?
She pauses and gets flustered and then I ask to speak to Bill Ray himself.
She puts me on hold, gets back on the line, and then gives me another number to call.
It's the Customer Service number for Bill Ray. I say to myself, "Wow, this Bill Ray not only works all over the country, he has a Call Center in Alabama and even his own 800 Customer Service line!!!
I call the second number. Some woman answers with a Long island, NY accent. I ask her where she is located, and she says Elmont, NY. Cool, that's close to my house and makes sense! But she tells me the reason I got Elmont is because I had already given my zip code to the first woman, which identified me as living in Long Island, NY. The second woman tells me that Bill Ray has Customer Service Centers in 14 different states!
Need Cabinet Re-Facing in Massachusetts? No problem, Bill Ray is there! New Hampshire? No worries, Bill Ray is there too! Florida? Not a problem for Bill Ray!
So I tell the woman that I want Bill Ray to personally reface my cabinets, and she's like, of course!
And now I'm thinking that something is seriously wrong here.
So I finally ask, just like in the first line of Atlas Shrugged:
WHO IS BILL RAY?
Bill Ray is not a person. The company name is Bill-Ray. They subcontract with Sears to do all their cabinet Re-Facing.
And is the company owned by a guy named Bill?
Nope.
Ray?
Nope.
But the company is "family owned and operated." Just WHAT family is anyone's guess.
And in case you're wondering, Bill Ray's License number is #730686.
CK1
<img src=http://thereisnogod.faithweb.com/images/headi.gif>
thanks ADF for the "alt" SigPic!!
slanted and enchanted...
At the end they say:
"All work and materials provided by Bill Ray, a Sears authorized contractor. License number available upon request."
So I'm like wondering...Who is this Bill Ray? He must be a busy guy. If he does all the work himself, and he supplies all the materials, the guy either must work 24/7, the commercials don't get him any business, or he gets clones of himself from that Raelian cult...
So I called today.
First, they answered from a Call Center. They asked my zip code. Then this woman in a southern accent asks for my name, address, phone, life story. She says she's located in Alabama.
I say: before I give you my personal info, how is Bill Ray going to get all the way to my house in New York from Alabama?
She pauses and gets flustered and then I ask to speak to Bill Ray himself.
She puts me on hold, gets back on the line, and then gives me another number to call.
It's the Customer Service number for Bill Ray. I say to myself, "Wow, this Bill Ray not only works all over the country, he has a Call Center in Alabama and even his own 800 Customer Service line!!!
I call the second number. Some woman answers with a Long island, NY accent. I ask her where she is located, and she says Elmont, NY. Cool, that's close to my house and makes sense! But she tells me the reason I got Elmont is because I had already given my zip code to the first woman, which identified me as living in Long Island, NY. The second woman tells me that Bill Ray has Customer Service Centers in 14 different states!
Need Cabinet Re-Facing in Massachusetts? No problem, Bill Ray is there! New Hampshire? No worries, Bill Ray is there too! Florida? Not a problem for Bill Ray!
So I tell the woman that I want Bill Ray to personally reface my cabinets, and she's like, of course!
And now I'm thinking that something is seriously wrong here.
So I finally ask, just like in the first line of Atlas Shrugged:
WHO IS BILL RAY?
Bill Ray is not a person. The company name is Bill-Ray. They subcontract with Sears to do all their cabinet Re-Facing.
And is the company owned by a guy named Bill?
Nope.
Ray?
Nope.
But the company is "family owned and operated." Just WHAT family is anyone's guess.
And in case you're wondering, Bill Ray's License number is #730686.
CK1
<img src=http://thereisnogod.faithweb.com/images/headi.gif>
thanks ADF for the "alt" SigPic!!
slanted and enchanted...